Customer Identity Issues Drive Business Losses
🕓 Estimated Reading Time: 5 minutes Overview A recent global survey reveals a startling statistic: 82% of organizations are experiencing negative financial and operational consequences directly attributable to issues surrounding customer identity management. This widespread problem, encompassing everything from cumbersome login processes to significant security vulnerabilities, is not merely an IT challenge but a critical threat impacting bottom lines and long-term viability. The findings underscore a pervasive business impact across industries, highlighting how inefficient or insecure identity systems can lead to lost revenue, increased operational costs, and eroded customer trust. Background & Context The digital landscape has fundamentally reshaped how businesses interact with their customers. From e-commerce platforms to streaming services and online banking, secure and seamless access is paramount. However, according to a survey conducted by Descope and highlighted in a Ben...